Frequently Asked Questions

Our inspections include comprehensive testing of all access control components (gates, loops, readers, cameras), power and network verification, safety device checks, and a detailed written report with findings and recommendations. We identify current issues and predict potential failures before they cause downtime.

If you proceed with any repair, replacement, or upgrade work based on our inspection findings, we credit the full inspection fee toward that work. You only pay for the inspection if you choose not to proceed with any recommended work.

Most site inspections take 2-4 hours depending on system complexity and size. We'll provide an estimated timeframe when scheduling. Reports are typically delivered within 24-48 hours of the inspection.

We guarantee a 2-hour response time for emergency calls within 50 miles of Boston (outside this area we respond ASAP with mileage charges). Emergency service has a $2,000 minimum which includes the first 4 hours of work. After the initial 4 hours or if work extends past 5PM, after-hours rates ($210/hr) apply. All service calls include a dispatch fee. Standard service calls are typically scheduled within 24-48 hours.

Yes, we're vendor-agnostic and service all major access control brands including SKIDATA, Tagmaster, TIBA, Pro Park, and others. Our technicians are trained on multiple platforms and can troubleshoot and repair systems regardless of manufacturer.

Essential ($10/space/year) includes annual inspections and basic care. Professional ($15/space/year) adds quarterly health checks, firmware updates, and seasonal readiness audits. Enterprise ($18/space/year) includes monthly monitoring, dedicated account management, 24/7 emergency response, and lifecycle planning.

Yes! Administrative support is available as an add-on to Professional and Enterprise plans. This includes parking report auditing, customer communication drafting, compliance documentation, and vendor coordination. Contact us for custom pricing based on your needs.

Most installation projects are discovered through our inspection services. We identify equipment that needs replacement or upgrade opportunities, provide detailed cost estimates, and work with you to schedule installations with minimal disruption to your operations.

Loop installation is priced at $1,200 for the first loop and $800 for each additional loop at the same site. This includes precision saw cutting, wire installation, proper sealing, detector tuning, and testing. Use our online calculator for exact pricing.

We work to minimize disruption by scheduling installations during low-traffic periods, staging work in phases, and providing temporary solutions when needed. For critical installations, we can provide our portable barrier system to maintain access control during work.

We rent diagnostic tools (loop testers, thermal cameras, network analyzers), installation equipment (floor saws with carts, generators, drones), and emergency barrier systems. All rentals include setup guidance and delivery options.

Our portable barrier system (up to 2 lanes) is reserved for emergency situations requiring immediate temporary access control. Contact us directly to discuss availability, emergency pricing, and setup requirements. Long-term rental arrangements are welcomed.

Delivery is available for all rental equipment at an additional cost based on distance and equipment size. Setup guidance and basic training are included with all rentals. Contact us for delivery quotes.

The portal allows you to submit service requests, view service history, track maintenance contracts, access invoices and billing, manage multiple sites, and communicate with our team. It provides 24/7 access to all your account information.

Click "Portal Login" in the navigation and select "Create Account." Fill in your information and we'll contact you within 4 hours to complete your setup and provide access credentials.

We accept all major credit cards, ACH transfers, and checks. Service contracts can be set up with automatic recurring billing through the customer portal for convenience.

Yes, all invoices include detailed breakdowns of labor hours, materials used, travel time, and any applicable discounts. Maintenance plan customers receive quarterly reports showing all services performed and costs.

Standard payment terms are net 30 days for established accounts. New customers may be required to pay upon service completion. Maintenance contracts are billed annually or can be split into quarterly payments.

We primarily serve Massachusetts and surrounding New England states. For projects outside our standard service area, we can discuss travel arrangements and extended service options. Contact us to confirm coverage for your location.

Travel time within our standard service area is included in our hourly rates. For sites outside this area, we may charge additional travel time at our standard rates. This will be disclosed upfront when scheduling.