Privacy Policy
Last Updated: December 16, 2024
On Spot Solutions LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our customer portal.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Contact information (name, email, phone number, company name)
- Site addresses and facility details
- Service request details and project specifications
- Payment and billing information
- Customer portal account credentials
- Communication preferences and history
Automatically Collected Information
When you access our website or customer portal, we automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, navigation patterns)
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process service requests and inspections
- Manage billing, contracts, and payments
- Communicate about services, appointments, and updates
- Maintain and secure customer portal accounts
- Track service history and equipment maintenance
- Respond to inquiries and provide customer support
- Send marketing communications (with your consent)
- Comply with legal obligations and enforce our policies
Customer Portal Data
Our customer portal collects and stores:
- Account login credentials and authentication data
- Service request history and ticket tracking
- Site information and equipment inventory
- Billing information and payment history
- Service contracts and maintenance schedules
- Document uploads and correspondence
Portal data is encrypted in transit and at rest, and access is restricted to authorized personnel only.
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist in operations (payment processing, email delivery, analytics)
- Business Partners: Equipment manufacturers and suppliers when necessary for service delivery
- Legal Requirements: Government authorities when required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response and breach notification procedures
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications
- Disable cookies through your browser settings
- Close your customer portal account
To exercise these rights, contact us at support@onspot-solutions.com.
Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, accounting, and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain service history for warranty and liability purposes
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or our privacy practices, contact us:
On Spot Solutions LLC
Revere, MA 02151
Email: support@onspot-solutions.com
Subject Line: Privacy Inquiry