2-Hour Emergency Response

Field Service & Maintenance Plans

Keep your access control systems running with proactive maintenance, rapid emergency response, and vendor-neutral expertise.

Get a Custom Quote

Preventive Maintenance Plans

Choose the coverage level that fits your facility's operational needs and budget

Essential

$10/space/year

Core preventive maintenance for stable operations

  • Annual comprehensive inspections
  • Priority emergency response
  • Basic documentation & reporting
  • Equipment performance tracking
Calculate Cost

Enterprise

$18/space/year

Maximum uptime with proactive optimization

  • Quarterly comprehensive inspections
  • 1-hour emergency response SLA
  • Advanced analytics & optimization
  • Dedicated account management
  • 24/7 remote monitoring & support
  • Annual system upgrades included
Calculate Cost

Field Service Rates

Transparent pricing for on-demand service calls and emergency repairs

Standard Rate

$120/hr

M-F 8AM-5PM
4-hour minimum

Engineer Rate

$135/hr

M-F 8AM-5PM
4-hour minimum

After Hours/Weekend/Holiday

$210/hr

Mon-Sun (5pm-8am) & Holidays
4-hour minimum

Emergency Response

$2,000

2-hour guaranteed arrival
Includes first 4 hours

What Sets Us Apart

Field service expertise built on real-world experience with complex systems

Rapid Emergency Response

2-hour response time for critical failures. We mobilize immediately when your operations are at risk.

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Vendor-Neutral Expertise

We work with SKIDATA, TIBA, Tagmaster, and all major access control platforms. No proprietary lock-in.

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Predictive Monitoring

Track wear patterns and failure trends to schedule repairs before breakdowns occur.

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Licensed & Insured

OSHA 30 certified, Mass Gaming Commission registered, fully bonded and insured for commercial work.

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Detailed Documentation

Comprehensive service reports with photos, part numbers, and actionable recommendations.

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New England Coverage

Local response teams across MA, NH, ME, RI, CT, and VT. No out-of-state travel charges.

Calculate Your Maintenance Plan

Get an instant quote based on your facility size

Your Annual Maintenance Investment

$0

Monthly: $0

Your quote request has been sent to support@onspot-solutions.com. We'll contact you to finalize your service agreement.

Bundle Administrative Support

Add professional administrative services to your maintenance contract and free your team from routine paperwork. Perfect for facilities managing multiple sites or complex operations.

Parking report auditing & verification
Customer communication drafting
Service contract administration
Compliance documentation management
Vendor coordination & scheduling
Incident reporting & follow-up

Available as add-on to Professional and Enterprise plans. Contact us for pricing →

Ready to ensure reliable operation?

Let's discuss your facility's needs and create a custom maintenance plan that fits your budget and operational requirements.

Schedule a Consultation